Deep Creek Hideout Cabin Rental Guidelines
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PAYMENT: Payment in full is due 4 weeks prior to your check-in
date, or at time of reservation, which ever is later. You may do so with the credit
card on file or call the office for other arrangements. Once your balance is paid
in full, you may receive directions directly to your rental cabin.
CHECK IN TIME: Check in time is after 3:00 PM unless other
arrangements are made.. Maximum number of occupants is to be strictly
observed unless special
arrangements are made with agency.
CHECK OUT TIME: All tenants must be checked out by 10:00
AM. NO EXCEPTIONS!
We must have time to get the unit ready for next
guests, and cleaning crew must have time to travel between several
cabins. Keys are to be left in lockbox. (punch code, open, return key
to lockbox housing and replace cover)
LATE ARRIVAL: We will be happy to leave a packet containing
keys and directions to the cottages for you, providing you have paid rental
balance and tax in full.
MAPS & KEYS: Should you be meeting others coming from
other directions for your vacation, please request additional maps and
keys to be provided for them.
TENANT RESPONSIBILITIES: Each unit is supplied
with dishes, cookware, eating utensils, bed & bath linens and towels. The
guest is responsible for all paper products, toilet paper, paper
towels, trash bags, coffee filters, aluminum and plastic wraps. Also
soap products, bath soaps, dish soaps, laundry soap. The
guest is required to wash all dishes,
and dispose of all trash. If you require special amenities such
as a particular bed size, air conditioning, etc., it is your responsibility
to request these when your reservation is made. We cannot change
a particular house to suit your needs, however if you call in advance
we can possibly change you to another unit. Guests are responsible
for checking their arrival and departure date and amenities, prior
to arrival. Changing units upon arrival will cause forfeiture of
prepaid rent and/or may result in additional expenses depending on
the unit chosen. Please treat the unit as if it is your own, but
do not re-arrange the furnishings, pictures or beds; to do so is
considered damage and will result in a charge to your security deposit.
Please leave unit as you found it. Cherokee Log Cabins will not be responsible
for items left in a home by guests. If asked by a
guest to find and return any item(s) left in a rental, those items
will be returned by mail, COD, with a service charge of $15.00 added
to the total. Please leave unit as you found it being
sure to wash and put away dishes and take out the trash.
PETS: Most units do not allow pets. For the few that allow,
there will be an extra NON-REFUNDABLE FEE OF $50.00. (no more than
1 pet). If a pet is taken into a home advertised as "NO PETS", tenant is subject to a $200.00 cleaning fee and eviction
without refunds unless prior arrangements are made with the agency
FIREPLACE'S: Firewood is not furnished, but can be picked up at local stores.
PHONE: Please, NO LONG DISTANCE CALLS. Make sure
you bring your calling card.
MESSAGES: We do not deliver messages, except in case of extreme emergency.
SECURITY DEPOSITS: Your security deposits is not to be
considered part of your rent. This is simply security for the unit to repair
damages, replace missing contents, or to reimburse owner or agent for expenses
resulting from agreement violations. In the event of damage, theft or the need for excessive cleaning,
this security deposit will be used. Charges could exceed the security
deposit. Please note that hot tub covers are fragile and have a replacement
cost of $350.00. Damages, etc. that occur during your stay will be
charged to you. Also your security deposit is used
to confirm your reservation. Security deposit refund will be payable
to party on confirmation and will be refunded within a 30 day period
from date of checkout.
CANCELLATION: A refund will be issued only after this office
has recieved 30 days advance written notice of your cancellation. We will issue a refund of your
deposit, minus a $50 cancellation charge, for reservations cancelled
30 days prior to your arrival date. Deposits and fees for reservations
cancelled less than 30 days prior to your arrival date are non-refundable,
but may be applied to a future reservation within a year without
penalty up to 14 days prior to arrival. Refunds are not provided
for nights removed less than 30 days prior to guest arrival. Only
the guest named on the rental agreement may cancel or make changes
to a reservation.
TRASH: Failure to remove trash from
your unit on departure
will result in a $15.00 charge per bag for trash that must be picked up
or bagged. That will be deducted
from your security deposit.
DISHES: Failure to do dirty dishes in your unit will result
in a $15.00 charge per sink load. That will be deducted from your security
MAINTENANCE: We perform regular maintenance
on all cabins and make every effort to keep all amenities in good
working order. As in any home, appliances, hot tubs, A/C and heating
units, satellite TV, fireplaces, etc. may malfunction on occasion
and while we cannot offer refunds or discounts for such malfunctions,
we will make every effort to correct any deficiencies as soon as
possible during regular business hours. Please report all maintenance
HOT TUBS: Please leave the bromine
floater/dispenser in the hot tub at all times. There are health risks
associated with the use of hot tubs—use with discretion and at your
sole responsibility. Do Not Stand or Sit On The Hot Tub Covers, they
will break and you will be charged for the damage. Please note that hot
tub covers are fragile and have a replacement cost of $350.00. When not
using the hot tub, Please leave the cover on so the hot tub will stay
warm and debris/trash will stay out. Please shower before using the hot
tub as some body lotions, etc. mixed with the hot tub chemicals can
cause a rash on your skin. We assume no responsibility for any
occurence associated with hot tub usage.
WEATHER: While we will assist you in any way we can, we do not
offer discounts or refunds if you are unable to arrive to your unit
because of weather conditions, but you may reschedule your dates, subject to availability.
We will make every effort to accommodate you due to weather.
PESTS AND ENVIRONMENT: To ensure the best guest
experience, we perform regular pest control maintenance on all of our
cabins. Because our cabins are located in wooded and mountain areas we
cannot guarantee that they will be pest free. We do not offer refunds
or discounts for pests including ladybugs. Unfortunately, ladybugs,
which are harmless and considered good luck by some, are a part of our
environment and we are unable to prevent them from occasionally
visiting our cabins.
REFUND POLICY: We will do everything we can to
make sure your cabin is ready for you. Any damages or problems not
reported by the tenant upon arrival will be charged to the tenant.
As in any home, malfunctions occasionally happen and no refunds will
be issued for early departure due to malfunctions in equipment (i.e.
hot tubs, televisions, satellites, stereos, VCR/DVD,
etc.), pests or any weather conditions.
We hope you enjoy your stay and find that dealing with us has been a pleasure.
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(A) We are not responsible or liable for renter (a) loss or theft
of any of the renter's personal property, accidents, injury or damage of nature
from and cause to renter(including guests, or invitees: or acts of GOD, (b)weather
(B) This information on this sheet is an accurate representation of the rules
as describe above, as with all rules they are subject to change without notice
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